Mon, 13 Aug



People-Led Innovation Strategy for New Market Development.

At the top of almost every person's bucket-list, tourism in Japan has been given a bigger boost since Tokyo won its bid to host the 2020 Olympics. With a a record 28.69 million tourists in 2017, up 19.3% from the previous year, the 6th consecutive yearly increase, none can deny its magical charm.

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People-Led Innovation Strategy for New Market Development.

Time & Location

13 Aug 2018, 9:00 am – 16 Aug 2018, 5:00 pm

TOKYO, Ark Hills

About The Event

Why Tokyo?

Tourism in Japan has been given a major boost since Tokyo won its bid to host the 2020 Olympics. With a record 28.69 million tourists in 2017, up 19.3 percent from the previous year and the sixth consecutive yearly increase, none can deny its magical charm. There are not many places in the world that would provide both peculiar and cool forms of entertainment, but also cultural and artisanal at the same time. Tokyo is such a city of many colourful facets; a mix of avant-garde and traditional. A town where the illuminated skyscrapers cohabitate with historic temples, unusual anime shops and cherry blossom-lined streets.

You will walk away knowing how to:

• Conduct quick design ethnography to unlock meaningful customer insights,

• Use synthesis techniques to mine insights that can enhance brand experiences and drive revenues,

• Design persona for strategic branding and marketing,

• Create an abundance of ideas,

• Use strategic tools to evaluate and prioritise ideas,

• Prototype winning concepts,

• Test concepts with users, and

• Develop potential enhanced brand experiences and business concept strategies for sustainable competitive advantage.

Participant Profile

This Master Class is designed for mid to senior executives who hold significant responsibility and who want to unlock the potential of people-led innovation approach for their business. Typical participants include CEOs, managing directors, C-suite executives, senior managers, executive vice-presidents, board members and chairpersons. To maximise learning, participants should not come from the country of the workshop location — Tokyo.

Programme Outline

• Understanding the Ground Rules for Effective People-led Innovation

• People-led Innovation Bootcamp

• Understanding User’s Needs, Wants and Desires through Rapid Design Ethnography

• Understanding the Customer Experience Journey Mapping

• Conducting a Rapid Design Ethnography Fieldwork

• Designing a Persona for Meaningful Innovation and Brand Strategies

• Translating Fieldwork Data into Key Meaningful Insights

• Generating an Abundance of Ideas

• Evaluating and Prioritising Ideas for Sustainable Competitive Advantage

• Exploring New Concepts

• Prototyping New Concepts for User Testing

• Testing New Concepts with Users

• Developing Potential Enhanced Brand Experiences and Business Concept Strategies

The Expert Facilitators

Shang Lim

Shang is Co-Founder and Brand Experience Creator at FreshlyGround. She brings invaluable branding expertise in Asia Pacific and has worked extensively with consumer insights and innovation for businesses large and small. She previously headed a team for the government of Singapore to plan and strategise, then implement programmes and projects that encourage enterprises to adopt Design Thinking strategies.

Thierry Do

Thierry is Co-Founder and Customer Experience Maker at FreshlyGround. Through an atypical career path that spanned over two decades and three continents, Thierry has honed his skills as customer experience maker by deepening his understanding of cultures and people. His experiences include working on the interior design of the first French high-speed train TGV Duplex and putting in place the national Design Thinking framework for Singapore’s transformation into the new Asia’s hub for innovation.

Upcoming Session

13 to 16 August 2018


4 Days

USD 1,800

Register by

13 July 2018

(seats are limited to selected 18 participants only)

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